This page explains how to request the deletion of your account in the Habitando app and of its associated data. It also explains which data is deleted, which data is retained and for how long.
1. Delete your account in the app
- Open the Habitando app and sign in.
- In the bottom bar, tap Profile.
- In the Account & Security section, tap Delete account.
- Enter your current password and type DELETE to confirm.
- Tap Delete account.
You are signed out immediately on all devices.
2. Request deletion without the app
If you no longer have the app installed or cannot access your account, send an e-mail to info@habitando.eu:
- from the e-mail address associated with your Habitando account;
- with the subject “Account deletion request”.
Requests are processed within a maximum of 30 days, and completion is confirmed by e-mail. To protect your account, we may ask for additional information to confirm the identity of the person making the request.
3. Data that is deleted
- Account and profile data: name, e-mail address, mobile phone number, tax identification number (NIF), IBAN, address and language preference.
- Properties registered by the account and all associated information: contracts, payments, documents and listings.
- Conversations about properties, for all participants.
- Access and links: access to shared properties, association with contracts as a tenant, and pending invitations and requests.
- Devices registered to receive notifications.
4. What happens after the request
Immediately
- The account is closed and all sessions are ended.
- Access to other users’ properties is removed, and their owners are notified.
- Properties registered by the account become read-only for anyone who had access to them.
- The e-mail address becomes available for a new registration.
Within a maximum of 30 days
- Properties and all associated information are permanently deleted. Tenants and co-owners are notified.
- The remaining account data is permanently deleted, including backups.
Deletion is permanent and cannot be undone.
5. Data that is retained
- Tenant records created by other owners: if another owner registered this person as a tenant, that record keeps the name and phone number, as this is that owner’s data. The link to the deleted account is removed.
- Legal obligations: certain data may be retained where required by law, only for the period that obligation requires.
6. Data shared with partners
Some requests made in the app are forwarded, with the user’s prior and explicit consent, to external partners:
- Imovendo, for property sale requests;
- Fixando, for service requests (plumbing, electrical work, cleaning, among others).
Once sent, this data is processed by each partner under its own privacy policy. Habitando does not keep these requests, and deleting your Habitando account does not delete data held by the partners. To request the deletion of that data, contact Imovendo or Fixando directly.
7. Contact
The data controller is IMPROXY Tecnologias de Informação, Lda., registered office at Rua Dr. Ilídio Sardoeira, 28 C, Sala 1.1, 4400-107 Vila Nova de Gaia, Portugal. For any question about the deletion of your account or your data, contact info@habitando.eu.
For more information on how personal data is processed, see the Privacy Policy.